News
Bank Comment
STATEMENT REGARDING THE CORONAVIRUS (COVID-19) GLOBAL PANDEMIC March 31, 2020
As our communities adhere to Michigan's "Stay Home Stay Safe" Executive Order, banks are essential service providers and we continue to be available to our customers. While access to our lobbies continues to be suspended, our drive-thru banking lanes are open as usual, our staff is available to support your questions by phone, and our convenience banking options remain an everyday way to do your banking - online, mobile and ATMs. If you need help with any of them, let us know.
We understand that these are unprecedented times. With mandatory closures businesses are being impacted, people are being impacted. If you would like to talk with your loan officer, or set up an appointment, please contact them. If you have deposit questions, our Customer Service Representatives are available.
We are all in this together as we try to lessen the COVID-19 curve.
We are appreciative of the businesses that are also essential to communities - including grocery stores, gas stations, and restaurants with take-out. We support you. We extend our appreciation to the health care community, law enforcement departments, infrastructure workers, and all who are essential to our communities. Importantly, thank you to all who are heeding the "Stay Home" directive and social distancing.
First Bank will continue to keep you informed. We look forward to welcoming you back to our lobbies, we miss you!
Sincerely,
Todd Maki, President & CEO
News
Bank Comment
STATEMENT REGARDING THE CORONAVIRUS (COVID-19) GLOBAL PANDEMIC March 19, 2020
With an abundance of caution, First Bank is limiting access to the bank's facilities in light of ongoing recommendations regarding Coronavirus COVID-19. Effective Thursday (March 19th, 12 Noon)we will be temporarily suspending lobby access.
Customers will be able to conduct business through our drive-thru lanes. As our Garden branch does not offer drive-thru banking, we encourage use of the ATM and their night depository.
All nine locations have ATMS, as well as Elmer's Market in Escanaba. Our night depositories are available for loan payments and deposits. Our online banking site www.first-bank.com and mobile banking (First Bank Upper Michigan) are convenient options. We're a phone call away if you need assistance. Our phone numbers are listed on our website.
If you need access to your safe deposit box, please contact that branch office to arrange an appointment. Customers with appointments will be accommodated pursuant to the current situation.
We continue to take preventative measures to keep our facilities sanitized. We know our customers understand that we are taking precautions for their safety and for the safety of First Bank employees. We are committed to being proactive, and we hope that our communities are helped through this Pandemic by all the actions being taken. Let's help the country get ahead of the curve by doing what we can. We're in this together.
We are confident in the strength of our institution. Customers are reassured that deposits with First Bank are safe and that we will be here to work with our loan customers through any circumstances.
We will continue to monitor the local and national situation, heed the direction of public health authorities, and share information with our customers. Normal business operations will be resumed as soon as warranted. We thank you for your patience and understanding during this challenging time.
Sincerely,
Todd D. Maki
News
Bank Comment
STATEMENT REGARDING THE CORONAVIRUS (COVID-19) GLOBAL PANDEMIC March 10, 2020
First Bank is monitoring the developments associated with the Coronavirus (COVID-19) global pandemic. It is important to us to serve our customers while also ensuring a healthy environment for both customers and employees.
We would like to share a little information:
Prevention: Like you, we are taking precautionary measures. We have soap and hand sanitizer at each of our offices, and our lobbies are being sanitized regularly. Employees have been instructed to stay home if they are sick with any flu-like symptoms. We are following the recommended prevention protocol of the Centers for Disease Control.
Hours: We are currently operating with normal business hours at all nine locations within our three regions. Our lobby service has been temporarily suspended, but our drive-thru lanes are open and are an excellent way to lessen contact for customers. Thank you for your understanding if our lines may be a little longer during this time. And, should we be short-staffed at any time due to potential illness, we will appreciate your patience.
Bank From Home: As always, customers may utilize our online and mobile banking services. If you need assistance setting up these services, contact a Customer Service Representative at any of our locations. All phone numbers are listed on our website. As a reminder, for cash at any time, we have fee-free ATMs located at all locations and Elmer's Market in Escanaba.
We will continue to monitor the situation and share any additional information on our website.
First Bank is committed to taking the necessary actions to support our customers, employees and communities in this challenging time.
Sincerely,
Todd D. Maki, President & CEO