Security & Fraud Prevention
IMPORTANT ALERT - Canadian Based Fraud
We recently have become aware of an increase in debit card fraud occurring in Canada within our debit card user customer base. For your protection, we are notifying customers by telephone who might have been affected, and taking the precaution to reissue those customers new debit cards. As a result of the fraud, we have blocked signature-based transactions in Canada for the time being (you will still be able to use your PIN to complete debit card transactions in Canada). As always, we recommend that you monitor your accounts closely and review your statements carefully for any unusual activity and notify us immediately of any unauthorized transactions.
ALERT - Faudulent Phone Calls
First Bank has become aware of a few individuals receiving calls from an automated system purporting to be from the bank informing the cardholder of fraudulent activity and requesting debit card and PIN information. Please be advised that First Bank or any of our service providers will NEVER ask for your debit card number or PIN information.
These contacts are attempts to gather information to create fraudulent transactions and affect the accounts of customers. If you have been contacted by anyone claiming to be from First Bank or one of our service providers, and have provided any information, contact a customer service representative at 428-3535, or 1-877-848-5533, during bank hours.
To report a lost or stolen debit card or to cancel a card due to suspicious activity after hours, contact our automated service at 1-800-236-1655.
Protecting your information is important to First Bank.